Vonage Canada Suck
August 31, 2011 Leave a comment
Well, let me tell you about my experience with the worse company (Vonage Canada) I have ever done business with. My advice to you before you buy their service asks them if you want to cancel who will speak with!!!
Let me tell you for now they will say customer service and customer service will say you will have to speak to retention department which are close for ever and for whatever reason!!!
This is my story with them and you be the judge, I called to order new service with condition to match my Vonage account in the states. After big fat lies from the sales person, with promises that everything will be happily ever after, I got the order place and customer service will do that price adjustment. Consequently, I get transfer to customer service which first thing they said they can’t match anything.
Ok, I asked to cancel the order since they are not going to match the price, here is the answer ” Sorry sir for that but you have to speak to account retention department which are closed” so customer service is open and sales is open but account retention is not!!!
I asked to speak to manger the customer service rep hung up the phone in my face. I called back the sales line and asked to spoke to a sales manager. She promised me to call me back the next day with account retention rep to make sure the account will be closed, will guess what??? I never got that call!!!
so I call them on Monday and I get customer service in the US and again a Vonage account retention department is still closed, so when does that department open??? Monday through Friday 8-5 EST. Well, right know as I am writing this and I am on hold, August 30th of 2011 at 11:50 PST the department is still closed and GOD knows if there is such a department.
Ok finally I get a other manager who said she will try to cancel and then said the system is too slow and can’t cancel and when I ask to speak to her manger she said she will try again and finally I got what I want and got my money back.
This experience was worse than pulling a tooth!!!
Again just an advice to all of you out there, stay away from this Vonage Canada as it is company!!!